Last Updated: October 2024

Strenvo (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Services”). By using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and payment details.

Health and Performance Data: For the purpose of delivering injury prevention and performance services, we may collect health-related data, including injury history, assessment results, and other relevant physical data.

Usage Data: We automatically collect information about your interactions with our Services, including IP addresses, device information, browser types, referring pages, and app usage data.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to improve our Services and provide a personalised experience. You can disable cookies through your browser settings; however, some Services may become limited.

2. How We Use Your Information

We use the information we collect for several purposes, including:

Service Delivery: To provide and personalise injury prevention and performance programs based on your individual needs.

Communication: To contact you regarding service updates, appointments, progress reports, or changes to our policies.

Improvement: To analyse usage trends and improve our Services for a better user experience.

Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal requirements, including those related to health information.

3. How We Share Your Information

Service Providers: We may share your information with third-party vendors or contractors who assist us in delivering our Services (e.g., payment processors, app hosts). These parties are obligated to protect your data and only use it as directed by us.

Legal Compliance: We may disclose your information as required by law or to comply with legal processes, such as court orders or regulatory obligations.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

5. Your Rights and Choices

Access: You have the right to access the personal information we hold about you and request a copy.

Correction: You may request correction of any inaccurate or incomplete personal information.

Deletion: You can request the deletion of your personal information, subject to legal or contractual requirements.

Opt-Out of Communications: You may unsubscribe from promotional emails by following the instructions in the email. Note that you may still receive non-promotional messages related to your use of the Services.

To exercise these rights, please contact us at info@strenvo.com. We may need to verify your identity before processing your request.

6. Security of Your Information

We use industry-standard security measures to protect your information from unauthorised access, use, or disclosure. Despite our efforts, no security measure is completely secure, and we cannot guarantee absolute protection.

7. Third-Party Links

Our Services may include links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be indicated by the “Last Updated” date. We encourage you to review this policy regularly to stay informed about our privacy practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@strenvo.com

Phone: 0494326291

By using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.